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Terms & Conditions

​            These terms & conditions have been put in place to make the process run as smoothly and fairly as possible. Please ask if you need more information regarding any of these terms & conditions.

  •  Please let us know at your earliest convenience if you wish to proceed with our estimate or quotation, without an acceptance we will not be able to place a slot in our work schedule.

  • Estimates or quotations are valid for 6 weeks without an acceptance confirmation and will need to be revised thereafter.

  • All products supplied by the customer must be in correspondence with the final quotation/estimate & bathroom/kitchen plan. 

  • Any pictures, ornaments or other items left where work is to commence, is done so at the customers own risk.

  • Marc Anthony Bathrooms Ltd recommends that the customer checks all stopcocks & isolation valves are working correctly prior to work commencing. *If your stopcock/isolation valves haven't been maintained correctly and start to drip when turned off/on, these could need changing and incur extra fees.

  • Marc Anthony Bathrooms Ltd recommends that the customer checks that the electrical 

    consumer unit is inline with the current national electrical code, prior to work commencing.

  • All products will be delivered to site on the first week of work commencing. 

  • When installing a bathroom or kitchen, Marc Anthony Bathrooms Ltd would require adequate storage space for the new products, while work proceeds.

  •  If any issues arise while Marc Anthony Bathrooms Ltd are working on your project, that you unsure on or unhappy with, please let us know at your earliest convenience, so we can rectify these issue without causing any delay.

  • Marc Anthony Bathrooms Ltd will remove all bathroom/kitchen sanitary wear, white goods, tiles ect, on the first day of the project commencing, unless agreed prior to the project commencing. 

  • When working in properties with only one toilet, a toilet will be left in use at the end of each day. If a property has more than one toilet, Marc Anthony Bathrooms Ltd will leave use of one toilet at all times, but will remove the toilet on the project they are working on for the duration of the project, unless agreed upon prior to the project commencing.

  •  Any products supplied by the customer, that need additional fixtures, fittings or sealants purchased for installation, could incur additional charges (Please ask if you are unsure).

  •  Any changes made to the project, must be stated prior to work commencing and agreed by both the customer and Marc Anthony Bathrooms Ltd. Changes made that are not stated on the final quotation/estimate or on the final bathroom/kitchen plan, will incur additional charges on you final invoice. 

  •  Missing/late products, that are supplied by the customer, could incur additional charges if extra time is needed to install them.

  • Marc Anthony Bathrooms Ltd will require adequate space to work in, for the full duration that we are on your project. *If you are arranging other trades to carry out work at the same time that we are working on your project, we will need to be notified of this at your earliest convenience or this could incur extra charges if we are not able to work due to this*.

  • If a decorating allowance is listed on the estimate, this will be based on painting white walls, ceilings & woodwork (Dulux paint), unless stated and agreed-upon.

  • If the company is supplying wall sockets, switches & pull cords, these will be a white finish, unless stated and agreed upon, prior to work commencing.

  • If Marc Anthony Bathrooms Ltd is replacing an existing extractor fan it will be priced on the basis your previous extractor fan is ventilated correctly and will be based on a like for like swap. If your previous extractor fan is not ventilated correctly this will incur extra charges to rectify.

  • Disposal of kitchen appliances (electrical appliances) must be agreed upon prior to work commencing, or could incur additional charges per item to remove.

  •  When retro installing new pumps, showers, water storage tanks, taps, toilet flush valves, toilet inlet valves, water softeners dishwashers or watching machines on to old pipework, Marc Anthony Bathrooms Ltd is not responsible for the original plumbing. (If previous plumbing is incorrectly installed, this could effect your manufacturer warranty).     Marc Anthony Bathrooms Ltd are happy to supply you with a quote to re-plumb inline with manufacturers warranty. Please ask for more information.

  • When retro installing onto old waste pipe connections, Marc Anthony Bathrooms Ltd is not responsible for the original plumbing.

  •  Electrical inspections will be carried out by a third party and will be arranged once the final invoice has been paid in full. Electrical inspections will be completed within 3/4weeks from final payment unless agreed upon prior to work commencing.

  •  Added extras or changes to the project, made once the project has started, that are not stated in the final quotation/estimate or on the final plan will incur extra charges on you final invoice.

  • Special order/custom made products may need to be installed at a later date to completion of the main contracted bathroom/kitchen work.

  • If special order/custom made products are to be install, but won’t be ready prior to the completion of the main contracted work, the product and installation cost will be deducted from the final invoice until completion.

                                              Tiles & Flooring Guidelines & Allowances

  • Final tile and flooring choices must be stated and agreed-upon prior to the project starting or could incur extra charges if the tile size material and formation are outside of the our allowances.

  • Marc Anthony Bathrooms Ltd allowance to purchase tiles and flooring is £40 per SQM. If you select tiles or flooring that cost more or less than our allowance, this will be adjusted on your final invoice. Please note: If the customer selects tiles that are outside of our size/material or formation allowance this will also be adjusted on our final invoice. (Please see size/material and formation allowance in section Tile Allowance*)

  •                                                                          Tile Allowance Guidelines:                                                                                                     Unless stated & agreed-upon, tiles allowances are based on standard ceramic wall tiles & porcelain floor tiles (Max size 600mm x 600mm - Minimum size 200mm x 200mm - No sealing/impregnating required). The allowance layout is based on horizontal, vertical or bricked tile formation. Porcelain wall tiles could incur extra charges.  Please let us know at your earliest convenience which tiles you have chosen and what formation you would like them installed in, so we can price accurately. 

                                                                   Flooring Allowance Guidelines:

  • Unless stated & agreed-upon, our estimate flooring allowances are based on Porcelain floor tiles (Max size 600mm x 600mm - Minimum size 200mm x 200mm - No sealing/impregnating required), the allowance layout is based on horizontal, vertical or bricked tile formation. Or a bathroom suitable laminate/vinyl or vinyl click flooring in a horizontal, vertical or bricked tile formation. Please let us know at your earliest convenience which flooring you have chosen and what formation you would like it installed in.

                                                                                     Outside of Allowances: 

  • Metro (100mm x 300mm or smaller)Mosaic, Border/decor tiles, Herringbone (formation), Dimond (formation), Chevron (formation), Large format (Over 600mm x 600mm or 600mm wide), Natural stone/Slate, Marble or any tiles that need sealing/impregnating are priced per SQM. f you would like one of these styles please let us know at your earliest convenience so we can adjust the estimate inline with you choice.

  • If the customer is supplying tiles for installation. Metro (100mmx300mm or smaller), Mosaic, Border/decor tiles, Herringbone (formation), Dimond (formation), Chevron (formation) Large format (Over 600mm x 600mm or 600mm wide). Natural stone/Slate, Marble, or any tiles that need sealing/impregnating, will have additional costs from our estimate allowance. Our tile allowance is based on (see section Tile Allowance*). Please let us know at your earliest convenience which tile and style you are supplying, as these could incur extra charges if they are not within our guidelines and you have not informed us of your tile choice prior to work commencing.

  • If the customer is suppling tiles that need sealing/impregnating, you must provide Marc Anthony Bathrooms Ltd with all the relevant information regarding your tile choice prior to work commencing, or this could incur additional charges if extra time is needed to install the tiles. If the relevant information has not been passed over this could mean the tiles may not be installed correctly and will be at the customers own rick. 

  • If the customer is supplying tile sealer/impregnator these must be ready onsite before tiling is to commence. 

  • Tile trims will be white (plastic), chrome or brushed steel, unless agreed upon prior to the project starting.

  •  Preparation of walls is limited to making the original wall sound and ready for tiling.

  • Waterproof wall tanking is only allowed for in wet areas (Shower/Bath). 

  • Properties with plasterboard walls, where the plasterboard has to be removed along with the tiles, will incur additional charges. We will try to advise where possible beforehand.

  • If the customer is supplying flooring we need to be informed of which flooring you are supplying prior to work commencing.

  • Preparation of floor is limited to making the original base layer sound and ready for the new flooring.

  • If the customer is supplying flooring for a bathroom or kitchen, it must be suitable to be installed in a bathroom or kitchen. If the flooring supplied is not suitable, this will be at the customers own risk. 

  •  Any rotten joists, majorly damaged or extremely uneven base layer flooring, will incur additional costs if they need rectifying.

 

If tile choices and tile layout are not stated on the plan, estimate/quotation, this could incur additional charges if they are not inline with our allowances. Please ask for more information if you are unsure. 

                                                  Guarantee/Warranties

  • Products that are not supplied by Marc Anthony Bathrooms Ltd, are not under guarantee by the company.

  • Products not listed on the final quotation/estimate, may not be under guarantee by Marc Anthony Bathrooms Ltd.

  •  Any work carried out by Marc Anthony Bathrooms Ltd, that is not listed on the quotation/estimate, may not be under guarantee by Marc Anthony Bathrooms Ltd.

  • Marc Anthony Bathrooms Ltd's guarantee period on workmanship, is limited to one year from completion date or date stated on the final invoice.

  • Marc Anthony Bathrooms Ltd's guarantee period on products, is limited to one year from completion date. Any faults after this period will be chargeable if Marc Anthony Bathrooms Ltd is required to replace/fix them.

  • Extended product warranties must be registered by the customer.

  •  Guarantees will be void, if products have been misused, poorly maintained or if someone outside of Marc Anthony Bathrooms Ltd adjusts/tampers with them.

  • Any damaged products must be reported/brought to our attention with 14 days of completion or may not be covered by guarantee/warranties.

 

 

                                     Installation Only Service

  • When Marc Anthony Bathrooms Ltd is employed on an installation only basis, all products that are due to be install must itemised, confirmed & agreed in an estimate or quotation between Marc Anthony Bathrooms Ltd and you the customer, prior to work commencing. Any products or changes to the agreed work that are not listed on an estimate or quotation could incur extra fees and will be adjusted on the final invoice if required.

  • All products must be onsite and checked over by you, prior to our installation service commencing. 

  • If any issues or faults with the products are found when Marc Anthony Bathrooms Ltd come to install them, because the products have not been fully checked over by you, this could incur charges if extra time is required to install them.

  • Any faulty or missing products supplied by the customer will need to be followed up and replaced by you the customer/supplier.

  • When using our installation only service we will be working off your bathroom/kitchen plans/designs and product list. If there are any discrepancies or wrong specification measurements between the plan or products you’ve supplied and your bathroom/kitchen measurements, this will be between you and your supplier/designer to resolve. We will be happy to give you advice where possible, but we do not take any liability for any plan/product changes if required. If extra time is required to put these discrepancies right, this could incur extra charges and will be adjusted on the final invoice.

  • Marc Anthony Bathrooms Ltd do not take any liability for design, item spec or products faults if the customer is suppling the design and/or products. We are happy to give you advice where possible, but the final plan and products selection will be between you and your supplier/designer.

  • Any future fault or issues with bathroom/kitchen products must be taken up directly with your supplier, we are happy to supply you with an estimate/quotation if we are required to replace/fix them.

  • If Marc Anthony Bathrooms Ltd is employed to decorate and the customer is suppling paint, we must be notified prior to work commencing of what paint and how many different colours are to be used. If we are not notified and decoration is listed on our estimate this will be based on white walls and ceiling, any changes will be adjusted on our final invoice.

  • If the customer is suppling tiles our estimate allowance for tiling will be based off our tile allowance guidelines (Please see Tile Allowances Guidelines*) and the SQM area allowed for on our estimate. We must be notified of what tiles you are suppling prior to work commencing, if we are not notified and selected tiles are outside of our allowance guidelines, this will be adjusted on our final invoice.

  • When using our installation only service Marc Anthony Bathrooms Ltd’s guarantee period on workmanship is limited to one year from completion date or date stated on the final invoice.

 

 

 

Invoices/Billing

  • Marc Anthony Bathrooms Ltd call out/hourly rate is £60 + VAT per hour.

  • When installing or supply & installing a new bathroom or kitchen, invoices will be sent in three (First deposit, second once work has commenced and third on completion). *Deposit invoice payments are due upon receipt - Deposits will be sent within 5 weeks of the project starting (Deposit invoice -1/3). Second invoice payments are due upon receipt - Second invoices will be sent on the second day of the project commencing (Second invoice - 2/3). Final invoices are due within 3 days of completion/date on final invoice (Final Invoice - 3/3). 

  • *If any special order products are to be installed at a later date (after final invoice is sent), the product and installation cost will be deducted from the final invoice until completion 

  • Deposit Invoices will be sent within 5 weeks of your project starting, deposit invoices are due upon receipt. Product orders may not be placed until the deposit invoice has been paid in full. If deposit invoice is not paid in full, prior to the project commencing, your project may get postponed or cancelled.

  • When installing or supply and installing a full bathroom or kitchen, Marc Anthony Bathrooms Ltd may require a slot booking fee of £250.00 if the project is not due to start for more than 6 weeks. This fee will be deducted from your deposit. Slot booking fees are non-refundable.

  • Once orders are placed for products and an approximate date has been set for starting the project deposits are non-refundable due to re-handling fees.

  •  Invoices submitted by Marc Anthony Bathrooms to the customer are due within 3 days.​ 

  • Deductions from invoices can only be made, if they are agreed upon by both Marc Anthony Bathrooms Ltd and the customer. Any deductions made without agreement of both parties will incur administration charges and interest fees.

  • Marc Anthony Bathrooms reserves the right to claim interest on outstanding invoices, if the invoice isn't paid within 5 days of receiving (Interest will at 8% over the bank of England base rate) and compensation for debt recovery costs under the Late Payment legislation.​ 

  • An administration charge of £35 + VAT will apply per late payment reminder letter/email (up to two late payment letters/emails will be sent before further action is required)

  • You the customer will be liable for all extra company time, fees & legal fees, if payment still is not made after later payment reminder letter is sent. Any extra time spent claiming monies owed to the Marc Anthony Bathrooms Ltd will be noted and charged at £60 per hour + VAT.  

  • We accept Credit or Debit card payments via a card machine, there will be a 1.7% card fee per transaction.

  • All products & materials remain property of Marc Anthony Bathrooms Ltd until full payment is made.

  • Warranties must be registered by the customer with the manufacturer 

  • Any product failures outside of the guarantee period will need to taken up with the manufacturer. We are happy to provide you with a quote for installation if outside of our guarantee period 

  •  All guarantees/warranties are invalid if final invoice isn't paid in full.

  • If any refunds are required they will need to be agreed by both parties

  • Quotations/estimates are excluding VAT, unless it is stated on the estimate/quotation that VAT is included.

  • Due to the nature of the work Marc Anthony Bathrooms Ltd carry out, we do not guarantee an exact amount of days the work will take, we will give you an approximate timeframe to the best of our ability.

  • You will be subjected to any changes in our terms and conditions.

By accepting our quotation/estimate or paying a deposit, you accept and agree to be bound by the term and provision of this agreement. In addition, when using these particular services, you shall be subject to any posted guidelines or rule applicable to such services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service.

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